Privacy Policy

AgeReverse-RX ("we," "us," or "our") operates the website agereverse-rx.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

1. Information We Collect

a. Information You Provide

• Name, date of birth, and contact information (email, phone number, mailing address)
• Health and medical information submitted during consultations (medical history, current medications, allergies, health conditions)
• Payment information (credit card number, billing address) — processed through our third-party payment processor
• Communications you send to us (emails, chat messages, support tickets)
• Photos submitted for clinical evaluation

b. Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URL, click patterns)
• Cookies and similar tracking technologies (see Section 6 below)

c. Information from Third Parties

We may receive information from third-party services such as identity verification providers, pharmacy partners, and advertising platforms.

2. How We Use Your Information

We use your information for the following purposes:

• To provide telehealth consultations and prescribe medication when clinically appropriate
• To process payments and fulfill orders
• To communicate with you about your account, treatment, and services
• To comply with legal and regulatory obligations (including HIPAA)
• To improve our Site, services, and user experience
• To detect and prevent fraud or misuse
• To send marketing communications (with your consent, where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Licensed physicians and healthcare providers who deliver care through our platform
• Licensed pharmacies that dispense your prescribed medication
• Payment processors for transaction processing
• Service providers who assist with IT, analytics, customer support, and communications
• Law enforcement or regulatory bodies when required by law or to protect our legal rights
• Business successors in the event of a merger, acquisition, or sale of assets

4. HIPAA and Protected Health Information

Health information collected during your telehealth consultation is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Our use and disclosure of PHI is governed by our separate Notice of Privacy Practices, which is provided to you at the time of your consultation.

In the event of a conflict between this Privacy Policy and the Notice of Privacy Practices, the Notice of Privacy Practices controls with respect to PHI.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Medical records are retained for 7 years in accordance with applicable state and federal law. Non-medical personal data is retained for the duration of your account plus 3 years, unless a longer period is required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze Site usage and performance
• Improve website security and functionality
• Deliver advertising and measure marketing performance (where permitted)

You may accept or decline non-essential cookies through our cookie consent banner displayed on your first visit. If you decline, only essential cookies will be used. You can also manage cookie preferences through your browser settings. Disabling cookies may affect Site functionality.

Important:

Advertising and analytics tracking technologies are not used on pages where patients submit personal health information (including intake forms, consultation forms, or payment/checkout pages), unless explicit consent is provided.

We use the following categories of cookies:

• Essential cookies: Required for Site functionality and security
• Analytics cookies: Help us understand how visitors use the Site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and measure campaign performance

7. Security and Data Protection

We implement appropriate administrative, technical, and physical safeguards to protect your personal information, including protected health information (PHI), in accordance with applicable laws and industry standards.

These safeguards include, but are not limited to:

• Encryption of data in transit using TLS/SSL
• Secure storage of data with access controls and authentication measures
• Role-based access restrictions to limit access to patient information
• Monitoring and auditing of system access for security purposes

We maintain Business Associate Agreements (BAAs) with all third-party vendors who process protected health information on our behalf to ensure compliance with HIPAA requirements and safeguard patient data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to opt out: Opt out of marketing communications or certain data processing activities
• Right to portability: Request transfer of your data in a machine-readable format
• Right to non-discrimination: We will not discriminate against you for exercising your rights

To exercise any of these rights, contact us at:

We will respond to verified requests within 30 days.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information.

We do not sell personal information.

To submit a request, contact [email protected] or call (Phone number coming soon — see contact page for current options).

10. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls
• Regular security assessments

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

We will post the updated policy on this page with a revised effective date.

Material changes will be communicated via email or a prominent notice on our Site.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: