Refund & Complaints Policy

1. Overview

AgeReverse-RX is committed to patient satisfaction and transparent service. This policy describes how we handle refund requests, cancellations, complaints, and clinical safety concerns.

2. Refund Policy

a. Eligibility

You may request a refund within 30 days of your most recent payment if:

• You have not yet received your medication shipment
• Your medication arrived damaged or incorrect
• You are not satisfied with your treatment after completing at least 90 days of service
• Your clinician determines that treatment should be discontinued

b. Non-Refundable Items

The following are not eligible for refund:

• Medications that have been dispensed and delivered (unless damaged or incorrect)
• Consultations that have been completed
• Payments made more than 30 days prior to the refund request

c. How to Request a Refund

To request a refund, contact us at:

Email: [email protected]

Phone: (Phone number coming soon — see contact page for current options)

Please include your full name, email address associated with your account, date of payment, and reason for the refund request. We will process approved refunds within 10 business days to your original payment method.

3. Cancellation Policy

You may cancel your subscription at any time by contacting [email protected] or calling (Phone number coming soon — see contact page for current options). You must cancel at least 48 hours before your next billing date to avoid being charged for the next period.

Upon cancellation:

• You will retain access to your current plan through the end of your billing cycle
• No additional charges will be applied after the current billing period
• Any medication already shipped is non-returnable
• Your medical records will be retained in accordance with our Privacy Policy and applicable law

4. Complaints

a. How to File a Complaint

We take all complaints seriously. If you are dissatisfied with any aspect of our service, please contact us at:

Email: [email protected]

Phone: (Phone number coming soon — see contact page for current options)

Mailing Address: 16092 Coastal Highway, Lewes, DE 19958

Please provide a detailed description of your concern, including your name, account email, and any relevant documentation.

b. Complaint Resolution Process

Upon receiving your complaint, we will:

• Acknowledge receipt within 2 business days
• Investigate the complaint thoroughly
• Provide a resolution or response within 7 business days
• Notify you if additional time is needed to investigate

c. Escalation

If you are not satisfied with the initial response to your complaint, you may request escalation to our Medical Director at:

Email: [email protected]

Escalated complaints will receive a response within 5 business days.

5. Clinical Safety Concerns

If you experience an adverse reaction to your medication or have a clinical safety concern, contact us immediately:

Email: [email protected]

Phone: (Phone number coming soon — see contact page for current options)

For medical emergencies, call 911.

All adverse events are reported to the treating clinician and documented in accordance with applicable regulations. We may also report adverse events to the FDA MedWatch program when required.

6. Changes to This Policy

We may update this Refund & Complaints Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email.

7. Contact Us

AgeReverse-RX

Email: [email protected]

Phone: (Phone number coming soon — see contact page for current options)

Mailing Address: 16092 Coastal Highway, Lewes, DE 19958